Return & Refund Policy

Refund Policy

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.

Return Policy

We offer a 14-days money back guarantee (from received date) for defective products. Email your intent for a product return to support@kizuna.com.my. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.

To return your products, please send the whole product(s) back with its original packaging to:

Kizuna Racquet Sports Malaysia Sdn. Bhd.
A-13A-01 Block A, Tropicana Avenue, Persiaran Tropicana,
No 12, Tropicana Golf & Country Resort PJU3,
47410 Petaling Jaya,
Selangor, Malaysia.